Flip charts and slides shows (canned presentations) make the best sales product or service promotions because, a picture is worth a thousand words, right? Well it depends!

Stanford Universitys Research Institutes VALS study (values, altitudes and life styles) lists five distinct psychographic categories (personalities) or buying decision-making modes. What the Stanford research means to you as a sales manager is that a given picture may not appeal to one or more of the buying mind-sets (Belongers, Achiever, Emulator, etc.) outlined in the study. Using a flip chart or slides as your primary presentation tool can cost you sales, especially if you just walk through each page or play each slide as an outline of your products or services features and benefits.

Flip charts and slide presentations must be generic by nature and rarely focus on a decision-makers specific needs except for a few slides or pages. From the Stanford research, using this selling approach means that you have one chance in five of appealing to your decision-makers primary buying mode depending on the layout and copy theme of the slides or chart.

Slide shows or flip chart presentations are valuable tools if used to highlight specific selling pointspoints based in the information that your staff members uncover from their in-depth probing (using a consultative selling system) of a prospective customer or clients needs. The myth of using a "canned sales pitch" and the field-tested and proven selling methods to replace defective techniques are outlined in the best selling 101 Sales Myths manual published by The $elling Edge, Inc. (http://TheSellingEdge.com/myths3.htm) The techniques listed are are based in a proven consultative selling process that eliminates most of the fear and pressure associated with traditional presentation approaches.

Virden Thornton

Serving Discriminating Clients Internationally Since 1983

Virden J. Thornton is the founder of The $elling Edge®, Inc., a training and development firm, specializing in sales, telemarketing, customer relations, and management training, coaching and marketing advisory services. He has trained, coached and advised literally hundreds of clients, including Sears Optical, Eastman Kodak, Northern Uniform Supply, The Texas Independent Banker's Association, Deloitte & Touché, Smith Barney, Jefferson Wells International, The Government of The U. S. Virgin Islands, First National Bank of Arizona, City Laundering, Co. and Wal«Mart to name a few.

Virden is the author of Prospecting: The Key To Sales Success, A Realtor's Success Formula, Organizing For Sales Success, and "best sellers" Building & Closing the Sale, 101 Sales Myths. His audio/video tape series entitled Close That Sale, is based on his 50 Minute Series manual Closing: A Process Not A Problem--published by a division of Thompson Learning. He has also authored a client acclaimed self-directed learning series of sales, coaching, customer service, telemarketing, and personal productivity training manuals, outlined in the Books & Manuals section of this site. Virden has a degree in communications (public address emphasis) from the University of Utah.

As a consultant and trainer, Virden has been retained by dozens of banks, savings and loans, and credit unions to help them move from operational, order taking cultures to proactive sales and cross-selling organizations. He has literally trained thousands of sales representatives and managers in businesses as diverse as distribution, auto sales, printing, eye care, uniform and linen rentals, manufacturing, and many others. Virden also specializes in training, coaching and advising service industry professionals (accountants, attorneys, engineers, architects, financial planners, stockbrokers, etc.) in the fine art of "business development."

Virden has taught small business courses at Lorain County Community College in Elyria, Ohio, a bank sales curriculum at the Center For Professional Development, Texas Tech University in Lubbock, Texas and a short course on selling at the School Of Entrepreneurship, J. Willard And Alice S. Marriott School off Management at Brigham Young University, Provo, Utah.

Virden and his wife Barbara reside in Avon Lake, Ohio and are the parents of ten children.